Energize Passion and Performance! (612) 789-7115
√ Workshop (2.5 hrs)
√ Half-Day (3.5 hrs)
Imagine each of your customer service interactions is given a letter grade by your customer. Two criteria will figure into your grade: M-O-O’s and moods.
In this fun, fast-moving program you will:
To sustain your new understanding, you will receive a resource packet that will serve as a tangible reminder of your customer service strengths and opportunities long after the program has ended.
√ Keynote (60-75 mins)
√ Breakout (60-75 mins)
√ Workshop (2-2.5 hrs)
√ Half-Day (3.5 hrs)
Imagine you and your organization are accused of giving consistently excellent customer service. What evidence will your customers and coworkers use to convict you?
Can you please all of the people all of the time? Surprising answers await in this entertaining, revealing session on customer service.
You will:
√ Keynote (60-75 mins)
√ Breakout (60-75 mins)
√ Workshop (2-2.5 hrs)
√ Half-Day (3.5 hrs)
Picture this. You’re at work doing your job. Are you:
What if we gather 10-20 of your closest coworkers and customers and ask them to describe you at work. What will they say?
Your answers to these difficult questions are revealed through a rich blend of storytelling, self-reflection and humorous interaction. You will:
√ Keynote (60-75 mins)
√ Breakout (60-75 mins)
√ Workshop (2-2.5 hrs)
The “Driver’s Seat” model is a simple and personally accountable communication tool that has immediate usefulness. During any interaction, you are either driving forward, idling in neutral, or rumbling in reverse. In this shared learning experience, participants will focus their energy to answer these questions:
The underlying dual goals are:
√ Workshop (2-2.5 hrs)
√ Half-Day (3.5 hrs)
Driving communication forward gets easier with practice, but what happens when you collide with a difficult situation or are rear-ended by a difficult person? Too often your first instinct is to slam into reverse, incurring more damage. Or, you may too quickly choose neutral, just wanting someone in authority to settle the matter.
Building on the Driver’s Seat model, the option to move communication forward is usually the best solution. Through discussion and shared experiences, participants will find answers to these questions:
Robin Getman, CSP - President, InterACT Group, Inc. • 2227 Taft Street NE • Minneapolis, MN 55418-4129
robin@robingetman.com • Phone: (612) 789-7115 • Toll free (877) 789-7115
Web site maintained by Usucceed.com • Copyright 2014 InterACT Group, Inc. with Robin Getman. All rights reserved.