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InterACT
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contact ROBIN GETMAN, CSP       speaker    trainer    humorist



Laugh from your toes... Lead from your soul ... Serve from your heart ... ™
Robin Getman 
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Customer Service

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"The quality of expectations determines the quality of our action." Unknown
 

THE TRUTH ABOUT SERVICE EXCELLENCE:
WHAT YOU GIVE IS WHAT YOU GET

Imagine being accused of giving consistently excellent service. What evidence would your customers use to convict you? Can you please all of the people all of the time? Surprising answers await in this entertaining, revealing session on service.

What you'll learn…

    • Product value from the customer's perspective.
    • Positive first impressions in just 30 seconds.
    • Service promises that should be broken.
    • The value of serving from the heart.

THE TRUTH ABOUT LEADERSHIP EXCELLENCE:
WHAT YOU LEAD IS WHAT YOU GET

Managers, let's say we gather 10-20 of your direct reports in a room and ask them to list the ways in which you model service excellence on a daily basis. What will they tell us? (Their answers may surprise you.) Prepare yourself for an entertaining and thought-provoking session that just may alter the way you think about service forever.

What you'll learn…

  • Job and career value from the employee's perspective.
  • Positive motivation in just 30 seconds.
  • Employer promises that should be broken.
  • The value of coaching from the heart.
IS GOOD SERVICE RUINING YOUR BUSINESS?

From your position in foodservice management, how do you balance the fine art of ensuring service excellence and maximizing profit?

    You want to do it all:
  • Attract and keep good customers
  • Find and retain good people
  • Enhance the bottom line
But which customer do you serve...
The paying customer - the one the front line is paid to serve? Or, the profit customer- the one you are paid to realize?
Have fun while exploring this thought provoking, substantive topic and learn:
  • Prescriptions for maximizing both customer service and the bottom line
  • Five tactics to build and manage extraordinary levels of customer satisfaction and loyalty
  • Techniques to apply in your own operation


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Logo Member National Speakers Association MN NSA AATH
Robin Getman, CSP - President, InterACT Group • 2227 Taft Street NE • Minneapolis, MN 55418-4129
rgetman220@aol.com • Phone: (612) 789-7115 • Toll free (877) 789-7115

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